FAQ

Do you perform support on an as-needed basis?

Studies show that proactive maintenance improves equipment longevity, uptime and efficiency, and provides cost savings over time. Since all of our Flat Fee service plans are based on this premise, we prefer that you engage in a support contract with us but will not turn down your business.

What does your Flat Fee service include?

Proactive maintenance and monitoring for all covered equipment, operating systems and applications:

  • Patch Management and Service Pack updates
  • Anti-Virus and Anti-Spam management, updates and remediation
  • Manage backups and restores
  • Disk and memory optimization
  • Manage user accounts
  • Manage network and internet connectivity
  • Manage Firewalls, Routers and Switches

Remote Help Desk, Lab/Bench Service and Onsite Service for all covered equipment, operating systems and applications:

  • Servers, PC's, Laptops, Firewalls, Routers and Switches
  • Microsoft Windows and Windows Server Operating Systems
  • Microsoft Office
  • Microsoft Exchange

Vendor Management Services. We will manage all of your infrastructure vendors, allowing you and your staff to run your business, not your vendors. Anytime there is a problem with a device or line of business application serviced by a vendor we manage it for you. It's one call to us, and we take it from there. We work the problem to resolution with the vendor. We will even schedule any onsite visits required by the vendor, and oversee the successful remediation of the issue at hand.

  • Broadband Vendors
  • Phone Service Vendors
  • Phone Equipment
  • Copiers/Fax/Scanner/Document Imanging Vendors
  • Line of Business Application Vendors

So no matter what happens in my enviromnent, I'll never pay more than one Flat Fee per month?

Examples of items that are not covered under our Flat Fee service plans include the cost of replacement or new hardware, or shipping costs, the cost of software licensing or renewal or upgrade fees, and the cost of any third party vendor or manufacturer support or incident fees. Whenever the potential arises for additional fees outside of our Flat Fee, you will always be notified in advance for approval.

What other services and solutions do you provide?

We can take care of all your business needs, using technology solutions to reduce your costs, increase your revenues and mitigate your business risks. Some examples of these are:

  • Hosted Exchange, Hosted Blackberry, Hosted Sharepoint
  • Anti-spam, email failover
  • Online Backup
  • 24 x 7 Help Desk, 24 x 7 Monitoring
  • Cost-savings Voice and Data T1 and Integrated T1 Solutions
  • Productivity enhancing Voice Over Ip services and solutions
  • Disaster Recovery and Business Continuity Planning to mitigate your risks in the event of disaster
  • Efficiency-boosting mobility solutions to keep your mobile workforce connected.

How can I get more information and get started with your Services?

Just give us a call at (914) 347-0400 or use our Contact Form, and we'll be happy to schedule an appointment with you to discuss your particular business needs. In order to make certain that we can help your business, our process begins with a Needs Anaylsis. We'll examine the results in order to determine our best recommendations and make a presentation.


Call 914.347.0400 or use our Contact Form to get started. We look forward to meeting you.

 

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Smart IT

Flat Fee Support Contract

It's the smart way to manage your IT.

If you are still paying by the hour, you shouldn't be.