There are many reasons why businesses are making the switch from reactive to proactive IT support. As a refresher, the former, known as the break-fix approach, is when you react after the damage. The latter approach consists of a software that scans your system/server/computer 24/7 and warns of any potential danger. So, why do you think reactive IT support is going obsolete? Three main reasons are:
Reactive support hits your wallet much harder. Managed services, which offer proactive support, consider and evaluate the costs that come with the break-fix mode of support. They include this in their fixed rate. This allows business owners to budget and pay what they can afford rather than dealing with unexpected bills when tech problems arise. This also benefits your company without having to bring out engineers and technicians. Reactive support, on the other hand, hits you with unexpected bills, and sometimes at unexpected prices. You never know how expensive a break-fix solution is going to be.
Whereas proactive support is running 24/7/365, reactive support is not that guaranteed. When you respond to a something after it breaks, it takes time. Even if the help is immediate, it’s not instant, and this can halt your business and your workers’ productivity. Also, the break-fix model responds to the most severe problems first, and only focuses on one at a time. This makes the process much slower and harder to get ahead on anything else. The proactive approach has a system where it recognizes issues first, then escalates bigger problems to high-skilled resources. This creates a more fluid system and where resolution can be quickly achieved. It can also fix multiple problems simultaneously this way. With multiple levels of on-site and remote IT support available, proactive wins in responsiveness, and convenience.
Unpredictable / Unreliable
You never know how knowledgeable or reliable of help you’re going to get taking the reactive approach. You may spend a sizable amount fixing your broken computer, and then it breaks again. What do you do in that situation? You call up another person and go through the process all over again. And if you want to hire or train your own IT staff member, that can break you bank. With the proactive approach, you will be provided support developed from extensive experience and knowledge. It’s guaranteed to perform efficiently every time.
Considering all of this, it’s no wonder reactive IT support is going obsolete. The break-fix model can offer in-the-moment support for your disaster, but that doesn’t beat the tremendous peace of mind you could get otherwise. Contact us with any questions, and we’ll help you get set up with the best proactive IT support for you.