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A Dedicated MSP: More than Your Break-Fix Service

By now, you probably have a good idea why IT support is going obsolete. It’s costly, inconvenient, unpredictable, and unreliable. How does a managed service provider (MSP) solve these problems though? There are many ways an MSP provides you with the IT convenience and savings you’ve been craving.

What does an MSP do?

An MSP partners up with your company to provide proactive IT support. Proactive means a software will scan your system/server/computer 24/7/365 and warn of any potential danger. This is more beneficial than reacting after the damage is already done. Why? This way, you will save any downtime due to broken technology. You will also be able to solve these issues remotely, so no need to worry about additional costs from having to roll out a technician to your location. You also won’t have to pay extra to train an IT expert for your company. In addition, you will also have unlimited access to a help desk with an expert consultant.

With this constant monitoring and protection, imagine the peace of mind!

Will I gain more than just technical assistance from an MSP?

Yes. On top of the services an MSP provides, you gain a valuable partnership. With technology being such a vital and integral part of businesses, you need to keep a good relationship with those dealing with your gadgets. Besides expanding your good reputation, this will bring you many benefits. Knowing your MSP on a first name basis will ease any panic or doubt whenever something is up with your technology. For example, if you have a network crash, instead of panicking about how you will fix it, just call up Tim and let him know what’s up, and he’ll take care of you.

Developing a relationship with your provider will also help you understand the technologies you’re using better. Take Techneto IT Solutions for example. We are very responsive and have a great ability to execute. You’re not dealing with slackers when you come to Techneto. We will respond to any inquiries you have effectively and efficiently. With our managed service model of all you can eat for one fixed price, we try to make things as simple as possible for our clients.

We also have a mentality of business first, technology second. So, yes, we will provide you with top-notch technology, but we also think about what’s best for your business – what’s best for you. This is what a dedicated MSP looks like.

Think of us as a friend, or a teacher/mentor. Come to our next company potluck, and we’ll come to yours. We are dedicated to serving you and all your IT needs, just as you are loyal to us. Don’t hesitate to contact us if you have any other questions, or would like to get set-up with our services!