customer service representative

Improving Customer Service by Outsourcing IT

Maintaining customer service is no joke. Many companies lose major business because of poor customer service. Honestly, this isn’t a huge surprise. How many times have you gotten fed up with being put on hold for so long? Did you ever just close the phone and stop calling them? We know, it’s frustrating. That’s why we’re here with a solution. Now, since you’re here reading this blog, we can assume that you’re considering outsourcing your IT, if you haven’t already. Good choice, because on top of all the benefits that come with our services, outsourcing your IT can also improve your customer service.

More time to focus on what matters

Now that you’ve outsourced your IT, you don’t need to worry about it anymore. It’s that simple. At Techneto, we take it as a serious responsibility to maintain your IT at a top-notch level, always high functioning and efficient. So, how does that help you improve your customer service? Well, now you can focus less on tech problems/distractions, and more on your business and your customers! Relieving, isn’t it?

You don’t have to put your customers on hold for so long anymore, which will be a huge benefit. 60% of customers will abandon a call after just one minute of waiting on hold. What does this translate to dollar-wise? Well, companies could lose around $900 a year from this alone. Yikes. Now with your new time, you can make sure that never happens. You can also think of implementing new techniques to improve a customer’s experience, like texting, or having a call-back option. 64% of customers say they would love to text customer service agents instead of calling, and 61% also said they would prefer a call-back option. We’ll help you out here. We can also set you up with equipment that can record your calls and integrate the experience and feedback into CRM tools. As your accessibility increases, so does your customers’ love for your services.

Outsourcing your IT also allows you to have 24/7 access to IT experts for faster problem resolution, sudden inquiries, etc. With us, your problems are minimal and your benefits are anything but.

And… more money!

Who doesn’t want more money? When you outsource your IT, you don’t have to pay extra to train in-house IT specialists. Having in-house IT can get very costly because, in addition to needing training, they could also demand a high salary, and you have to listen to them because you need their services. And then, what happens when they go on vacation? You’ll need to hire yet another employee. The costs never end. By outsourcing your IT, save all that money and use it towards improving your customer service. As mentioned in the previous section, you could look into new technologies to improve customer experience. You can also consider sending out little gifts of thank you to your customers, letting them know how much you really appreciate them. The possibilities have just increased.

At Techneto, we understand how important your customers are. We understand how critical it is to make sure they have a good experience with you because we do the very same for our clients. You will never have a bad experience with us. Contact us today and see how outsourcing to us will take your customer service to the next level.