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3 Huge Benefits of Enlisting Our IT Services

Here at Techneto IT Solutions, our goal is to provide our customers with the best service we can. Founded just before the turn of the century–with the imminent and ultimately harmless threat of Y2K looming just around the corner–we have been helping people in the tri state area as specialists in all things information technology for almost 20 years now. We pride ourselves not only on focusing beyond the IT area of our work and instead making our customers our main focus, but also on helping you to achieve the goals you have for your business.

Are you on the fence about whether you need someone to help with your IT consulting needs? Many people are, and that’s okay, but we believe that having a team who can help with everything from creating a disaster recovery plan to providing advisory services can make all of the difference for your company. That’s why in today’s blog we’d like to share three of the biggest benefits we see in working with the experts at Techneto. Keep reading to learn more!

Why Work With The Information Technology Pros at Techneto?

An Information Technology Consultant is Your Secret Weapon

We’ve discussed the benefits of working with an IT consulting specialist in a previous blog (feel free to click the link above to check it out!). Not only can we help to save your company time and money by streamlining the technology you have and improving the way that technology works for you, but our team can also help to figure out any areas where minor upgrades can mean keeping your company safer in the long run.

As a matter of fact, we believe that even if you have an IT department within your company, having someone who knows how to combine the technical skills that are necessary for the job with business know-how that helps to give your customers a better experience overall can make a massive difference in the way you run your business. If you have been looking for a way to improve on the success of your company, our IT consulting services just might be the answer you’ve been looking for. Speaking of which…

Your Company Can Improve Their Customer Service

Many business owners will probably agree that having great customer service is vitally important to the success of their business. Finding a way to see things from a customer’s point of view means that not only are you considering what the people who frequent your business might want, but it also allows you to provide them with the things that will keep them coming back to see you again and again.

If you’re a business owner, you have a lot on your plate. That means that if there is a tech issue that arises, it’s your responsibility to figure out how to deal with it. Even if you have an IT department in-house, the headache still exists, potentially distracting you from other important things you could be devoting your time to. Utilizing Techneto’s IT services means that you don’t have to worry about it at all. We do the best work possible, making it a point to provide each and every one of our customers with efficient and professional results time and time again.

You Can Save a Good Amount of Money

Hiring us for IT consulting means that your existing technology can work smarter, essentially saving your business money that you would have otherwise spent on finding solutions. Not only can we save you money on finding an IT team to have in-house, but we’re also saving you money because you’d have to train new people and get them up to speed. At Techneto, we’re already fully up to speed, ensuring that your company is ready to go from the start.

Technology can change quickly–just look at Apple’s announcement of its iPhone X with facial recognition technology–and you certainly don’t want to be left out of the loop. With so many things changing so quickly, it only makes sense to enlist the help of a company who has been keeping up with what is on the horizon, ensuring that your business is always prepared for what the future holds. You don’t want to be left high and dry, and when you choose to work with us, you won’t be.

We’re Here to Help

Our team of friendly information technology experts is here to provide you with the help your business needs to be successful. No matter what your goals are or what your company looks like, you can rely on us to uncover the best solutions to get you headed in the right direction on the road to success. Contact us today and put your trust in the IT support team who has your company’s best interests at heart. We look forward to hearing from you!

3 Reasons Why Reactive IT Support is Going Obsolete

There are many reasons why businesses are making the switch from reactive to proactive IT support. As a refresher, the former, known as the break-fix approach, is when you react after the damage. The latter approach consists of a software that scans your system/server/computer 24/7 and warns of any potential danger. So, why do you think reactive IT support is going obsolete? Three main reasons are:

It’s Costly

Reactive support hits your wallet much harder. Managed services, which offer proactive support, consider and evaluate the costs that come with the break-fix mode of support. They include this in their fixed rate. This allows business owners to budget and pay what they can afford rather than dealing with unexpected bills when tech problems arise. This also benefits your company without having to bring out engineers and technicians. Reactive support, on the other hand, hits you with unexpected bills, and sometimes at unexpected prices. You never know how expensive a break-fix solution is going to be.

It’s Inconvenient

Whereas proactive support is running 24/7/365, reactive support is not that guaranteed. When you respond to a something after it breaks, it takes time. Even if the help is immediate, it’s not instant, and this can halt your business and your workers’ productivity. Also, the break-fix model responds to the most severe problems first, and only focuses on one at a time. This makes the process much slower and harder to get ahead on anything else. The proactive approach has a system where it recognizes issues first, then escalates bigger problems to high-skilled resources. This creates a more fluid system and where resolution can be quickly achieved. It can also fix multiple problems simultaneously this way. With multiple levels of on-site and remote IT support available, proactive wins in responsiveness, and convenience.

Unpredictable / Unreliable

You never know how knowledgeable or reliable of help you’re going to get taking the reactive approach. You may spend a sizable amount fixing your broken computer, and then it breaks again. What do you do in that situation? You call up another person and go through the process all over again. And if you want to hire or train your own IT staff member, that can break you bank. With the proactive approach, you will be provided support developed from extensive experience and knowledge. It’s guaranteed to perform efficiently every time.

Considering all of this, it’s no wonder reactive IT support is going obsolete. The break-fix model can offer in-the-moment support for your disaster, but that doesn’t beat the tremendous peace of mind you could get otherwise. Contact us with any questions, and we’ll help you get set up with the best proactive IT support for you.