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A Dedicated MSP: More than Your Break-Fix Service

By now, you probably have a good idea why IT support is going obsolete. It’s costly, inconvenient, unpredictable, and unreliable. How does a managed service provider (MSP) solve these problems though? There are many ways an MSP provides you with the IT convenience and savings you’ve been craving.

What does an MSP do?

An MSP partners up with your company to provide proactive IT support. Proactive means a software will scan your system/server/computer 24/7/365 and warn of any potential danger. This is more beneficial than reacting after the damage is already done. Why? This way, you will save any downtime due to broken technology. You will also be able to solve these issues remotely, so no need to worry about additional costs from having to roll out a technician to your location. You also won’t have to pay extra to train an IT expert for your company. In addition, you will also have unlimited access to a help desk with an expert consultant.

With this constant monitoring and protection, imagine the peace of mind!

Will I gain more than just technical assistance from an MSP?

Yes. On top of the services an MSP provides, you gain a valuable partnership. With technology being such a vital and integral part of businesses, you need to keep a good relationship with those dealing with your gadgets. Besides expanding your good reputation, this will bring you many benefits. Knowing your MSP on a first name basis will ease any panic or doubt whenever something is up with your technology. For example, if you have a network crash, instead of panicking about how you will fix it, just call up Tim and let him know what’s up, and he’ll take care of you.

Developing a relationship with your provider will also help you understand the technologies you’re using better. Take Techneto IT Solutions for example. We are very responsive and have a great ability to execute. You’re not dealing with slackers when you come to Techneto. We will respond to any inquiries you have effectively and efficiently. With our managed service model of all you can eat for one fixed price, we try to make things as simple as possible for our clients.

We also have a mentality of business first, technology second. So, yes, we will provide you with top-notch technology, but we also think about what’s best for your business – what’s best for you. This is what a dedicated MSP looks like.

Think of us as a friend, or a teacher/mentor. Come to our next company potluck, and we’ll come to yours. We are dedicated to serving you and all your IT needs, just as you are loyal to us. Don’t hesitate to contact us if you have any other questions, or would like to get set-up with our services!

3 Reasons Why Reactive IT Support is Going Obsolete

There are many reasons why businesses are making the switch from reactive to proactive IT support. As a refresher, the former, known as the break-fix approach, is when you react after the damage. The latter approach consists of a software that scans your system/server/computer 24/7 and warns of any potential danger. So, why do you think reactive IT support is going obsolete? Three main reasons are:

It’s Costly

Reactive support hits your wallet much harder. Managed services, which offer proactive support, consider and evaluate the costs that come with the break-fix mode of support. They include this in their fixed rate. This allows business owners to budget and pay what they can afford rather than dealing with unexpected bills when tech problems arise. This also benefits your company without having to bring out engineers and technicians. Reactive support, on the other hand, hits you with unexpected bills, and sometimes at unexpected prices. You never know how expensive a break-fix solution is going to be.

It’s Inconvenient

Whereas proactive support is running 24/7/365, reactive support is not that guaranteed. When you respond to a something after it breaks, it takes time. Even if the help is immediate, it’s not instant, and this can halt your business and your workers’ productivity. Also, the break-fix model responds to the most severe problems first, and only focuses on one at a time. This makes the process much slower and harder to get ahead on anything else. The proactive approach has a system where it recognizes issues first, then escalates bigger problems to high-skilled resources. This creates a more fluid system and where resolution can be quickly achieved. It can also fix multiple problems simultaneously this way. With multiple levels of on-site and remote IT support available, proactive wins in responsiveness, and convenience.

Unpredictable / Unreliable

You never know how knowledgeable or reliable of help you’re going to get taking the reactive approach. You may spend a sizable amount fixing your broken computer, and then it breaks again. What do you do in that situation? You call up another person and go through the process all over again. And if you want to hire or train your own IT staff member, that can break you bank. With the proactive approach, you will be provided support developed from extensive experience and knowledge. It’s guaranteed to perform efficiently every time.

Considering all of this, it’s no wonder reactive IT support is going obsolete. The break-fix model can offer in-the-moment support for your disaster, but that doesn’t beat the tremendous peace of mind you could get otherwise. Contact us with any questions, and we’ll help you get set up with the best proactive IT support for you.